Canberra Remote IT Support

We can save you money and give a faster response by doing remote work

Principal Technologies uses advanced remote support tools to save you time and money

Not all problems need to be fixed on-site. The majority of problems can be resolved remotely using our sophisticated remote support tools, enabling our technicians to securely and temporarily connect to your computer server from our office. The other main advantage of using our remote support service is the faster response time, getting you back to work quickly.

Why take advantage of remote support?

  • Remote support is billed with a minimum charge of 20 minutes instead of 1 hour as time is not wasted travelling on-site.
  • Faster response times
  • Perfect for preventative maintenance
  • Totally secure

Remote Support Pricing

Customer Type Hourly Rate
Small to Medium Enterprise $143 per hour (billed in 20 minute increments)
Not for profit & Charities* $132 per hour (billed in 20 minute increments)

Giving back to the Community

For organisations and charities that help out in our community, we try and do our bit by offering discounted IT solutions and services to these organisations.

We also partner with not for profit licensing companies by advising customers when they can take advantage of heavily discounted prices on software.

Remote Support Tool

If you have requested remote support then one of our support consultants may ask you to proceed to our ScreenConnect tool:

Remote Support Tool

For more information, or to receive a quote on any of our products or services, please give us a call on the number below.

(03) 6235 5022 Hobart