Remote IT Support
We can save you money and give a faster response by doing remote work
Principal Technologies uses advanced remote support tools to save you time and money
Not all problems need to be fixed on-site. The majority of problems can be resolved remotely using our sophisticated remote support tools, enabling our technicians to securely and temporarily connect to your computer server from our office. The other main advantage of using our remote support service is the faster response time, getting you back to work quickly.Why take advantage of remote support?
- Remote support is billed with a minimum charge of 20 minutes instead of 1 hour as time is not wasted travelling on-site.
- Faster response times
- Perfect for preventative maintenance
- Totally secure
Remote Support Pricing
| Customer Type | Hourly Rate |
| Small to Medium Enterprise | $110 per hour (billed in 20 minute increments) |
| Not for profit & Charities* | $100 per hour (billed in 20 minute increments) |
| Inc GST | |
Giving back to the Community
For organisations and charities that help out in our community, we try and do our bit by offering discounted IT solutions and services to these organisations.We also partner with not for profit licensing companies by advising customers when they can take advantage of heavily discounted prices on software.
Remote Support Tool
If you have requested remote support then one of our support consultants may ask you to download the support tool below.
Remote Support Tool
